As your private insurer, we are only a third party to your original purchase. As such, we cannot issue your refund to the credit card used at the time of your registration. We will refund the insured amount to your bank account only.

The format that will ensure the fastest possible refund is the IBAN format. If you do not know the IBAN representation of your personal bank account, this link may help you:

We also need the BIC / SWIFT number of your banking institution. This number is the international identifier of your bank (every bank has one). This number is often found on your credit card. If you do not know the BIC / SWIFT code of your bank, an internet search or this link can help you: